
Where Digital Elevates Hospitality
Dayana helps hospitality and real estate teams master the digital tools that keep operations running smoothly, guests engaged, teams aligned, and properties performing at their best. From workplace and infrastructure support to PMS, CRM, ERP, AI, automation, integrations, and custom development, we bring hands-on expertise across the modern hotel and property technology stack. Our approach is practical, embedded, and business-oriented: we support internal teams, simplify complexity, and turn digital ecosystems into reliable engines for service excellence, efficiency, and growth.
Digital Workplace Integration
We structure, support, and optimize the digital workspace used every day by hospitality and real estate teams. From collaboration suites and communication tools to productivity environments, remote support, and business applications, we help your teams work faster, more securely, and with less friction.
Tools mastered:
Google Workspace, Microsoft 365, Office 365, Outlook, Exchange, Teams, SharePoint, OneDrive, Excel, Word, PowerPoint, Forms, Planner, OneNote, Google Drive, Google Meet, Zoom, Slack, WhatsApp Business, TeamViewer, Citrix, LucidLink, Adobe Creative Cloud, Adobe Admin Console, Samsung Account environments, Apple Business Manager, Apple Business Developer Account, Android Studio Developer, Notion, Slite, Confluence, Atlassian suite, Jira, Jira Service Management, Trello, Monday.com, DocuSign, Calendly, Brevo, SendGrid, Vimeo, VideoLoop, CMS platforms, WordPress, website back-office tools, Looker Studio.
Hospitality Systems, PMS & Guest Operations
We support the core platforms that power hotel and hospitality operations: reservations, front office, housekeeping, distribution, guest journey, point of sale, bookings, events, memberships, and service coordination. We help teams adopt these tools properly, connect them to surrounding systems, and keep day-to-day operations stable.
Tools mastered:
Oracle OPERA PMS, OPERA Cloud, Protel, Mews, Apaleo, Medialog, Cloudbeds, RMS Cloud, RoomRaccoon, Stayntouch, Guestline, Maestro PMS, Infor HMS, Hotelogix, eZee Absolute, WebRezPro, Little Hotelier, SIHOT, MEWS Operations, Hostaway, SiteMinder, D-EDGE, DerbySoft, RateGain, HotelRunner, Sabre Hospitality, Amadeus Hospitality, SynXis, Booking Engine platforms, Channel Managers, SevenRooms, Zenchef, PeopleVine, Event Temple, Tripleseat, Event Happily integration, restaurant and venue booking tools, guest profile platforms, loyalty and membership tools, POS-connected hospitality flows, saloon IPTV environments, digital signage flows, hospitality operations tools.
Network, Infrastructure & On-Site Technology
We support the technical backbone behind digital hospitality environments: networks, Wi-Fi, firewalls, switching, structured connectivity, server environments, printing, streaming, meeting rooms, CCTV, IPTV, and smart building peripherals. We help ensure that physical spaces and digital systems work together reliably.
Tools mastered:
LAN, WAN, WLAN, SD-WAN, DNS, DHCP, firewall environments, routing and switching environments, VPN configurations, server support, virtualization environments, Microsoft server ecosystems, Linux server environments, Active Directory, file server environments, print server environments, meeting room systems, IPTV systems, i3 all synchronized IPTV, IDIS Mobile Plus, DMSS, CCTV and video surveillance platforms, access control-adjacent systems, VideoLoop, Vimeo display environments, carrier connectivity, network redesign, structured infrastructure support, smart screens, signage systems, hospitality AV ecosystems, Casambi lighting, Madoka Assistant / Daikin control, domotics-related building tools, IoT-style operational tools. Cisco Meraki console and Fortinet Cloud Management console.
Software Integrations & API Connectivity
We connect systems that are too often isolated: PMS, CRM, ERP, forms, websites, booking tools, finance platforms, marketing tools, support systems, and internal databases. Our goal is simple: reduce manual work, improve data flow, and make your ecosystem behave like one coherent platform.
Technologies and protocols mastered:
REST API, SOAP API, XML-RPC, JSON-RPC, webhooks, middleware logic, SSO-related integration flows, OAuth-based integrations, custom connectors, PMS-to-CRM synchronization, CRM-to-ERP synchronization, form-to-database workflows, payment gateway integrations, Stripe integrations, booking integrations, event platform integrations, HubSpot integrations, Monday.com integrations, Brevo integrations, Calendly integrations, custom site integrations, backend-to-frontend API connections.
Documentation, Knowledge Base & Team Enablement
We design and maintain documentation environments that help teams retain knowledge, onboard faster, reduce dependency on individuals, and scale operations more smoothly. This includes SOPs, technical documentation, troubleshooting guides, internal wikis, project spaces, and service knowledge bases.
Tools mastered:
Notion, Slite, Confluence, Atlassian suite, Jira, Jira Service Management knowledge base, SharePoint, Google Drive structured documentation, internal SOP platforms, process libraries, onboarding hubs, runbooks, service documentation environments, team handover structures, documentation governance models.
IT Support, Service Management & Device Administration
We provide hands-on IT support for internal teams and operational environments, covering service desk, incident response, endpoint management, asset visibility, deployment, governance, and day-to-day administration. We help hospitality groups standardize support practices while keeping local operations agile.
Tools mastered:
ServiceNow, Jira Service Management, Zendesk, Cherwell, Freshservice, ManageEngine ServiceDesk Plus, Ivanti, SysAid, NinjaOne, N-able, Datto RMM, Kaseya, TeamViewer, AnyDesk, Intune, Microsoft Endpoint Manager, Entra ID, Azure AD environments, Jamf, Kandji, Mosyle, VMware Workspace ONE, Hexnode, ManageEngine Endpoint Central, NinjaRMM, Addigy, Scalefusion, Miradore, Sophos Central, SentinelOne console environments, antivirus and endpoint control tools, MDM platforms, laptop and mobile fleet tools, device provisioning workflows, account administration environments, access management tools.
CRM, ERP, Finance & Business Platforms
We help organizations align commercial, operational, and financial systems so that teams can work from one coherent digital backbone. Whether it is lead management, customer lifecycle, invoicing, accounting, reporting, procurement, HRIS, or workflow design, we make business tools more connected and more usable.
Tools mastered:
HubSpot, Salesforce, Pipedrive, Zendesk Sell, Zoho CRM, Microsoft Dynamics 365, Monday CRM, Brevo CRM features, Odoo, SAP, Oracle NetSuite, Microsoft Dynamics ERP environments, Sage, Adfinity, accounting tools, procurement tools, HRIS platforms, payroll-linked business tools, ERP modules, Stripe, DocuSign, workflow and approval systems, reporting environments, Looker Studio, custom business dashboards, finance and ops process tools.
AI, Automation & Knowledge Enablement
We help teams use AI in a practical way: not as a gadget, but as a real productivity layer for operations, service, reporting, communication, documentation, and decision-making. We also support knowledge design, prompt workflows, internal assistants, and AI adoption across teams.
Tools mastered:
OpenAI environments, ChatGPT Enterprise-style workflows, Dust, Plaud AI, Adobe Firefly, Microsoft Copilot, Google Gemini for Workspace, Notion AI, AI note-taking tools, AI writing and summarization tools, AI-assisted support workflows, AI knowledge assistants, transcription tools, automation assistants, workflow copilots, internal knowledge copilots, reporting assistants, operational AI enablement. MCP integration
Custom Development, Web & Mobile Tech Stack
When off-the-shelf tools are not enough, we support custom developments, feature extensions, middleware layers, operational tools, websites, portals, and app-connected environments. We understand both business workflows and technical architecture, allowing us to bridge operational needs with scalable implementation.
Technologies mastered:
JavaScript, TypeScript, Node.js, React, Next.js, Vue.js, Nuxt, Angular, Express, NestJS, Python, Django, Flask, FastAPI, Java, Kotlin, Spring, Android development, backend microservices, API-first architecture, Firebase, PHP, WordPress custom environments, full-stack web development, CMS customization, mobile-support integrations, C, C++, C#, COBOL, SQL environments, frontend and backend frameworks, scalable architecture patterns, modern web stack environments.

